Lighting, Rugs, Home Furnishings + Free Shipping over $50
Toll Free Phone: 888.808.3267 | 678.606.5300

Return & Shipping Information


Thank you for shopping at Peace, Love & Decorating. We are proud of the quality products we offer and are happy to accept any eligible return or exchange as indicated in our policy guidelines below. Please be aware that some items are final sale and are not eligible for return. Items eligible for return may be subject to a restocking fee. The cost of outbound shipping will be deducted for return items that originally shipped with Free Shipping.

All eligible returns and exchanges must be accompanied by a RA number issued within 30 days of the date the order was received, unless noted as an exception below. All returns must be returned at the customer's expense, unless otherwise stated. Any item accepted for return or exchange must be in new/unused condition with all original packaging and/or tags attached. All instructions regarding returns and exchanges will be provided at the time you receive a RA.

For all returns and exchanges please email us at: info@peaceloveanddecorating.com to request a Return Authorization (RA) number. Please click on the appropriate brand to view specific return and exchange instructions.


Return Policy


All eligible returns and exchanges must be accompanied by a RA number issued within 30 days of the receipt of the order unless noted as an exception below. All returns must be returned at the customer's expense, unless otherwise stated. Any item accepted for return or exchange must be in new/unused condition with all original packaging and/or tags attached. All instructions regarding returns and exchanges will be provided at the time you receive a RA. Some items are final sale and some items are subject to a restocking fee. Please review the list of items and brands below for specific information on restocking fees and non-refundable items.

SPECIAL INSTRUCTIONS FOR JAPIUR RUGS, LOLOI RUGS AND MAGNOLIA HOME BY JOANNA GAINES RETURN/EXCHANGE REQUEST:

FAQs about Magnolia Home by Joanna Gaines & Loloi Rugs

Important note: To return a rug, you must submit a Return Materials Authorization (RMA) form. All returns will be credited to your original form of payment. Shipping charges will be the responsibility of the customer. All unauthorized returns will be refused and returned at the sender’s expense. We only accept returns/exchanges for rugs within 14 days of delivery for non-defected items. Defected items must be returned within 7 days. There is a 10% restocking fee on all non-defected rug returns for rug sizes under 8 x 10 and a 20% restocking fee for rugs 8 x 10 and larger from Loloi Rugs and Magnolia Home by Joanna Gaines. Pillows from Magnolia Home by Joanna Gaies are non-refundable. PLEASE REVIEW 'FREE SHIPPING ITEMS' FOR MORE INFORMATION REGARDING SHIPPING CHARGES FOR RUG RETURNS/EXCHANGES

For all returns and exchanges please email us at: info@peaceloveanddecorating.com to request a Return Authorization (RA) number. You may also contact our customer service department at 888-808-3267 or 678-606-5300.

Important note: Any item returned or exchanged without a RA number can not be accepted for refund or exchange and will be refused and returned at the sender's expense. Please note that certain items are non-refundable and not eligible for return or exchange. These items are listed below under Refund Policy - Non-Refundable Products. Please allow approximately 1 to 2 weeks for processing of all returns and exchanges. Additional processing delays may occur. You will receive an email notification when your return has been received and processed.


Free Shipping Items

Peace, Love & Decorating currently offers ‘Free Shipping’ on all products included on the website www.peaceloveanddecorating.com. Please note, ‘Free Shipping’ only applies to items shipped by standard service within the contiguous 48 states only. Orders shipping to Alaska and Hawaii do not automatically qualify for Free Shipping and additional shipping charges may apply. Orders shipping to Canada do not qualify for Free Shipping. Canada taxes, duties and brokerage fees will be charged and collected when the order is placed. Our Customer Service department will contact you with the additional shipping fees.

Free Shipping orders are shipped with the lowest cost option available. If your order must ship by a specific carrier, please select the carrier at checkout or call our customer service department. Additional shipping charges may apply.

If you are returning an item with free shipping, the refunded amount given will have standard shipping cost deducted from the credit you receive. If an item is purchased with free shipping and later exchanged for an item that has shipping cost, a standard fee for shipping will be incurred. Exchanges on items that have received free shipping for another item with free shipping may be subject to a standard shipping charge. Any item that is damaged or defective will be refunded in full and a pre-paid return label will be provided to the customer.


Jewelry and Fashion Accessories

Jewelry and fashion accessories can be returned or exchanged unless the item you are returning is a special order, personalized, custom sized or is referenced in the brands below that are not eligible for return. Geraldina, LeMel Designs, Love Tokens, Maya J NYC, Regina by Regina Andrew and Shannon Koszyk Jewelry is custom made to order and therefore not eligible for return or exchange. All jewelry and fashion accessories that receive a RA number must be returned in their original unused condition and packaging. Jewelry that is eligible for return or exchange and that has been purchased with free shipping will have standard shipping cost deducted from the credit you receive. Any jewelry item or fashion accessories with free shipping that is exchanged for another item with free shipping is subject to a standard shipping charge.


Restocking Fees


The following products may be subject to a 10% - 30% restocking fee for any item that is not considered defective.

  • bedding (excluding custom bedding which is non-refundable)
  • home decor
  • lighting
  • rugs
  • tabletop
  • mirrors
  • wall decor
  • personalized, monogrammed and special orders items

IMPORTANT: Please refer to the list of brands below that are non-refundable or subject to specific re-stocking fees. In addition to the restocking fee, the customer is responsible for the shipping charges to return the item as indicated in the RA, as well as, any shipping charges incurred with the original order.


Refund Policy


Please note that certain items are not eligible for return or exchange and are considered final sale. These item include all furniture, select lighting, fabric, special orders, all custom items, assembled or made to order items, monogrammed or personalized items, sales and discounted items, and gift certificates. In addition, all items from the brands below are final sale or subject to a restocking fee. Items that are final sale are not eligible for exchange or refundable unless the item arrives damaged at which point we will send a replacement for the original item ordered.

  • Aidan Gray
  • Arteriors (20% restocking fee)
  • Arte Italica (10% restocking fees may apply depending on collection)
  • Bella Notte
  • Currey & Company (10% restocking fee)
  • Ditz Designs
  • Donna Salyers Fabulous Furs (10% restocking fee)
  • Dovetail
  • Eastern Accents
  • Geraldina Jewelry
  • Joanna Gaines Pillows
  • Joanna Gaines Rugs (10% restocking rugs under 8x10, 20% restocking rugs 8x10 and over)
  • LeMel Designs Jewelry
  • Loloi Rugs (10%-20% depending on rug size - see above)
  • Love Tokens Jewelry
  • Low Country Lighting
  • Magnolia Home Pillows
  • Magnolia Home Rugs(10% restocking rugs under 8x10, 20% restocking rugs 8x10 and over)
  • Maya J NYC Jewelry
  • Mayo Furniture
  • Noir
  • Regina Andrew Design (20% restocking fee - must be returned in original box with original packaging)
  • Regina by Regina Andrew Jewelry
  • Shannon Koszyk Jewelry
  • Southern Jubilee
  • Spode (10% restocking fee)
  • Studio 773
  • Traditions Linens
  • Vanguard Furniture
  • Velvet Raptor
  • White Wing Label
  • Zeugma Import

All refunds will be issued using the original form of payment. If item(s) were purchased with a gift certificate, payment will be returned as such. Refunded payments will not be issued until returned merchandise is received into our warehouse. Refunded payments will be issued within 7 days pending no extenuating circumstances.


Shipping Fees & Free Shipping Products

Free Shipping Eligibility: ‘Free Shipping’ only applies to items shipped by standard service within the contiguous 48 states only. Orders shipping to Alaska and Hawaii do not automatically qualify for Free Shipping and additional shipping charges may apply depending on items ordered.

Canada Shipping: Orders shipping to Canada do not qualify for Free Shipping. Canada taxes, duties and brokerage fees are the customers responsibility and will be charged/collected when the order is placed. Our Customer Service department will contact you with the additional shipping fees due prior to the shipment of orders to Canada.

Shipping fees originally incurred on items returned for refund or exchange will not be credited or refunded back to you. If you are returning an item with free shipping, the refund or credit you receive will be for the price paid for the item less the cost of the original shipping when the order was filled. If an item is purchased with free shipping and later exchanged for an item that has shipping cost, a standard fee for shipping will be incurred. Exchanges on items that have received free shipping for another item with free shipping may be subject to a standard shipping charge.

Please Note: Peace, Love & Decorating reserves the right to make pricing, inventory adjustments and/or changes to policies at any time without prior notice including the right to cancel any order. In the unlikely event of order cancellation, deposits or payments will be refunded if applicable.


Price Adjustments


Peace, Love & Decorating holds the right to make price adjustments at any time without prior notice. If a product's price has been lowered, the customer is allowed a 14 day window from shipment date to request a one-time price adjustment. The refunded difference will be issued to the original form of payment. The company cannot issue a price adjustments for temporary promotions and sales. Promotions cannot be applied to prior purchases.

In the event of a typographical error in item pricing, Peace, Love & Decorating reserves the right to cancel any order and offer the item to the customer at the correct price. Peace, Love & Decorating reserves the right to cancel any order at anytime for any reason.


Ordering & Payment


We are please to accepted the following forms of payment: Visa, MasterCard, American Express, Discover, Paypal, and gift certificates. If you have any questions or concerns regarding your payment, please give us a call and speak with one of our customer service representatives at 888-808-3267 or 678-606-5300.

If you are looking to make changes or need to cancel your order for any reason, we ask that you contact customer service immediately to modify any changes and prevent further complications.


Back-orders & Pre-orders

An item can be placed on 'back-order' if the requested merchandise is not currently located at the company's distribution center. Reasons for back-orders include, but are not limited to, new product(s) that have not been received and/or product(s) that have recently sold-out and are currently being re-ordered.

Certain orders have the option of being placed as a 'pre-order' and will be shipped out upon immediate arrival. Estimated arrival times of these products can be found on individual product pages. Please contact our customer service for any questions or concerns regarding an estimated date of arrival.


Item Availability

Due to the fact that Peace, Love & Decorating inventory is limited, seasonal, and subject to change, please note once a product is gone there can be no guarantee that the company will continue to carry the item. Should you have any questions or concerns, please contact our customer service. Additionally, most drop ship items are subject to availability and require a confirmation of inventory.


Gift Options


If the order placed is intended as a gift, Peace, Love & Decorating includes the option to include a personalized note to the gift recipient in the outgoing shipment. Each message is printed on a 3" x 4" card and included in the package along with the packing slip. If a gift recipient would like to return or exchange a product he or she must have one of the following: order # (preferred), purchaser's last name, or purchaser's email.

Gift Certificates / Cards

Peace, Love & Decorating gift certificates / cards can be purchased in the amounts of $50, $75, $100 or $150 and can be purchased in either physical or electronic format. To purchase an electronic gift certificate, the appropriate fields on the product page must be completed. To purchase a physical gift certificate, include the recipient's and mailing address under "Shipping Address" during check out. Gift certificates usually ship out in 1 to 3 business days.


Shipping


Standard Shipping

When your order ships, you will receive an email notification including a shipment tracking number. This tracking number can be used to follow the location of your package(s). Items that are in stock usually ship within 1-3 business days and will arrive within 3-5 business days from the ship date. Shipping hours are Monday-Friday from 9:00am-5:00pm. We do not ship Saturdays, Sundays or holidays.

If there is a known delay, a customer service representative will notify you via phone or email within 10 days of placing the order. Delivery lead times may vary on select lines, for custom items, special orders or back-orders.


Drop Ship Items

Some of our items ship directly from the manufacturer. The lead times for these products may vary, and items ordered together may not arrive in the same shipment. For large items, the appropriate freight service will contact you using the phone number on file.


Shipping and Delivery Times

Estimated ship times are located on each product page. It is important to note that these are estimated shipping times and are subject to availability of products and/or manufacturer's availability. If a product you have ordered is out of stock or on back-order, we will contact you with a shipment date and you can decide to keep the order as is, cancel the item, or cancel the entire order. Occasionally, issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. If you would like to verify stock information and availability prior to placing your order, please contact customer service at info@peaceloveanddecorating.com.


Shipping Rates

Shipping rates are calculated based on the weight and dimensions of the shipment. Your shipping cost can be estimated by clicking on ‘View Cart’ and filling out the form at the bottom of the page. We ship orders via FedEx and USPS. After your order is placed we will determine which method is best to ship your order. Please note that the actual service may differ.


Expedited Shipping

If you require expedited shipping, please contact us directly at 888-808-3267 to verify stock and confirm any additional shipping charges that may apply.


Free Shipping Items

Peace, Love & Decorating currently offers ‘Free Shipping’ on all products included on the website www.peaceloveanddecorating.com. Please note, ‘Free Shipping’ only applies to items shipped by standard service within the contiguous 48 states only.

If you are returning an item with free shipping, the refunded amount given will have standard shipping cost deducted from the credit you receive. If an item is purchased with free shipping and later exchanged for an item that has shipping cost, a standard fee for shipping will be incurred. Exchanges on items that have received free shipping for another item with free shipping may be subject to a standard shipping charge.


International Orders

Free shipping only applies to shipments with the USA (contiguous 48 states). Please contact our customer service for an estimated quote including international shipping and fees.


Legal Notice


This website in its entirety is intellectual property of Peace, Love & Decorating and is owned and operated by said company. Any use of content including both imagery, design and copy outside of personal and noncommercial work is strictly prohibited without prior approval of the company. The sources include, but are not limited to, Pinterest, Facebook, Instagram, and other social media platforms.


Limitation of Liability


Peace, Love & Decorating does not warrant that the function or operation of this website will be uninterrupted or error-free. Customers must accept full responsibility for any inaccurate personal information entered into the website or payment decline. Peace, Love & Decorating also maintains the right to update product information at anytime without notice including but not limited to product pricing and style. In the event of a typographical error in item pricing, Peace, Love & Decorating reserves the right cancel any order and re-offer the item to the customer at the correct price. Slight variations in products are to be expected and appreciated due to the hand-crafted nature of most carried items.