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Loloi Rugs

Discover Loloi Handmade Luxury Rugs | Unique Beautiful Styles & Colors

Beginning thirteen years ago with only four employees, Loloi became pioneers in the rug industry by creating the world’s most original rugs. Prioritizing innovative design, an eye for detail, and a commitment to craft, Loloi has created a brand that delivers uncompromisingly original designs. Winning more awards than any other rug company in the last decade, Loloi has built a reputable global company with designers and dealers who share the values of uncompromisingly original products.

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Returns: Please save your original packing material as it will make shipping your rug back easier. You must receive a Return Merchandise Authorization (RMA) via email before returning any item. Please see example below.

  • Returning a Damaged Rug: Return/Exchange requests for damaged items must be received within 7 days of delivery. A pre-paid return label will be provided, and you will be refunded in full once your return has been processed.
  • Returning a Non-Defective Rug: Return/Exchange requests for non-defective items must be received within 14 days of delivery. You will be responsible for the return shipping fees. Once you have received your RMA and shipped your return/exchange, please contact customer service and provide your return tracking information. Outbound shipping cost(s) and restocking fee will be deducted from your refund.

To return or exchange a rug, please send an email to and include your name, order number, and the item(s) you would like to return. Please also include the reason for your return or exchange.