Beginning thirteen years ago with only four employees, Loloi became pioneers in the rug industry by creating the world’s most original rugs. Prioritizing innovative design, an eye for detail, and a commitment to craft, Loloi has created a brand that delivers uncompromisingly original designs. Winning more awards than any other rug company in the last decade, Loloi has built a reputable global company with designers and dealers who share the values of uncompromisingly original products.
Peace, Love & Decorating offers free shipping on all Loloi orders. Save 10% on Loloi Rugs with Promo Code LOLOI10 at Checkout! (Excluding Magnolia Home products)
Returns: Please save your original packing material as it will make shipping your rug back easier. You must receive a Return Merchandise Authorization (RMA) via email before returning any item. Please see example below.
- Returning a Damaged Rug: Return/Exchange requests for damaged items must be received within 7 days of delivery. A pre-paid return label will be provided, and you will be refunded in full once your return has been processed.
- Returning a Non-Defective Rug: Return/Exchange requests for non-defective items must be received within 14 days of delivery. You will be responsible for the return shipping fees. Once you have received your RMA and shipped your return/exchange, please contact customer service and provide your return tracking information. Outbound shipping cost(s) and restocking fee will be deducted from your refund.
To return or exchange a rug, please send an email to email@example.com and include your name, order number, and the item(s) you would like to return. Please also include the reason for your return or exchange.